mail.ch is a mail.de GmbH brand. Please note that this is a translation for information purposes only – in case of any discrepancies between this version and the German, the German version shall prevail. Only the German version is legally binding.
mail.de provides all services exclusively on the basis of these general terms and conditions as valid at the time at which the contract is offered. They apply to all legal and business relationships between mail.de and its customers, provided nothing else has been agreed to in writing. Deviating customer conditions shall not be recognised, unless mail.de explicitly agrees to their validity in writing.
A customer is a consumer (Section 13 of the German Civil Code, BGB) insofar as the purpose of the services ordered and received cannot be attributed to commercial or self-employed activities. Conversely, an entrepreneur (Section 14, Paragraph 1 BGB) is any natural or legal person or a legal business partnership who performs commercial or self-employed occupational activities upon concluding the contract.
mail.de reserves the right to amend or expand these general terms and conditions and the service description and price lists for individual products with the customer's consent, provided the amendment/expansion is acceptable to the customer in consideration of the interests of mail.de. mail.de shall inform the customer of any amendment and the time of the individual amendment in good time. Approval of a contractual amendment qualifies as received if the customer does not object to the amendment within six weeks of receiving notification of the amendment. The contractual relationship shall continue according to the amended conditions. mail.de shall advise the customer regarding the consequences of failure to object to any amendments separately with the notice of amendment.
The object of this contract shall be the provision of various services such as the provision of premium e-mail packages (set-up of an e-mail address including receiving, sending, and saving e-mails and other additional services) or the provision of applications (software) for mobile end devices. The contractual object results in particular from the regulations determined for the respective product in the service description and price list.
mail.de cannot guarantee that the products it offers shall be available at all times and free of errors. This applies in particular in case access to these services is interrupted due to disruptions that are outside the operating sphere of mail.de or are not attributable to mail.de (force majeure, third-party fault). However, mail.de shall correct any disruptions to the services indicated in the service descriptions immediately, provided this is technically and operationally possible.
The presentation of products in the online shop does not represent a binding offer, but rather represents a non-binding online catalogue. By clicking the button "Sign up now!" as well as "Order now" and "Switch now", you agree to a binding order for the goods contained in your shopping basket. Confirmation of receipt of your order is provided along with notification of its acceptance in an automated e-mail immediately after your order is submitted. This e-mail confirmation concludes the purchase contract.
We will store the contract text and send you the ordering data and our GTC via e-mail. You may view your previous orders in our web-based administration area.
You have the right to withdraw from this contract within fourteen days without specifying any reasons.
The withdrawal period shall amount to fourteen days following the date the contract was concluded.
If you wish to withdraw, you must inform us at mail.de GmbH, Münsterstrasse 3, 33330 Gütersloh, Germany, Fax: +49 5241 - 7434 987 and E-Mail-Address: firstname.lastname@example.org, by way of a clear declaration (e.g. a letter sent via the postal service, a fax, or an e-mail) concerning your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, however this is not required.
In order to ensure the withdrawal period, it is sufficient to send us your notification of withdrawal prior to expiration of the withdrawal period.
If you withdraw from this contract, we must return all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from selecting a delivery option that differs from the most cost-effective standard delivery option offered by us) without delay and within fourteen days at the latest from the date that we receive notification of your withdrawal from this contract.
With regard to this refund, we shall apply the same means of payment that you used for the original transaction, unless we have explicitly agreed upon something different with you; no charges shall be invoiced to you as a result of your withdrawal.
If you have requested that the services should begin during the withdrawal period, then you must pay us an appropriate amount corresponding with the portion of the services provided in relation to the overall scope of services that were planned to be provided for the contract up to the point when you exercised your right to withdraw from the contract.
All fees specified include the applicable legal value added tax.
The respective fees shall be due for payment upon receipt of the invoice. The invoice shall be provided to the customer directly following submission of the order and shall be available in the customer area under "Settings mode/Account/Contract data/Invoices" and via e-mail in the e-mail in-box as a PDF. The invoice amounts may be paid by purchase on account or by direct debit via the direct debit mandate procedure. When concluding the contract, the customer shall either provide direct debit instructions for an existing account, which shall thereby entitle mail.de to collect all fees due from the specified account via direct debit, or shall select the "purchase on account" payment type, which shall obligate him/her to pay the invoice within 14 days following issue of the receipt.
The direct debit process shall be completed after the invoice is received. If the direct debit process fails for any reason which the customer is responsible for, then the customer shall thereby enter arrears without any further reminder (Section 286 II, No. 2 BGB). In this case, the customer must pay mail.de default interest of 5 percentage points above the European Central Bank base rate of interest for arrears. The customer's obligation to pay default interest shall not preclude mail.de from asserting further damages due to arrears.
Additional to the direct debit and invoice purchases mail.de also offers other payment options which allow for anonymous payment by the customer. These payment choices as for example bitcoin and paysafecard, require the customer to pay in advance for the services provided by mail.de.
Individual functions of the mobile application may only be used if corresponding credit is available.
The customer shall also be obligated to pay fees that result due to authorised or unauthorised use of his/her account by third parties, unless the customer is not responsible for this use. The customer shall be responsible for proving that he/she is not responsible for this use.
If the legally regulated value added tax rate is changed, then mail.de shall be entitled to adjust the fees for goods or services that are delivered or provided within the scope of continuing obligations beginning with the time that the change to the value added tax rate takes effect.
If the fees or their components change (e.g. value added tax increases) at a time within the current billing month, then separate invoices shall be created for the service period from the start of the billing month up to the time of the change and for the service period from the time of the change to the end of the billing month.
In case of arrears, mail.de shall be entitled to stop the services and/or to block the customer's e-mail accounts immediately; the customer shall remain obligated to pay the agreed fee for the duration of this blocking period.
The customer may only offset claims by mail.de with counter-claims that are undisputed or legally valid. The customer may only exercise withholding rights if his/her counter-claim affects the same contractual relationship. The customer shall not be permitted to assign claims against mail.de to a third party.
The customer shall be obligated to pay mail.de the costs for a declined direct debit if the customer is responsible for the declined direct debit. In this case, mail.de shall charge a flat rate of €8.11, unless the customer is able to prove that the damage did not occur or that a lower amount of damage resulted.
The customer shall not be permitted to misuse the services offered by mail.de and must not violate legal prohibitions that violate good morals or the rights of third parties. He/she is acting on his/her own authority and hereby releases mail.de from any liability vis-a-vis third parties due to misuse.
In case of severe violations of the customers duties or if there are reasonable reasons to suspect a violation of these duties in accordance with item 6.1, section a), then mail.de shall be entitled to block the respective services at the customer's cost or to remove the illegal information. In this case, the customer shall remain obligated to pay the monthly price. The right to terminate a contract without notice for an important reason shall remain unaffected.
mail.de shall not accept liability for mildly negligent violations of its obligations, provided damages due to loss of life, bodily injury, or health damages or any claims, regardless of fault (e.g. in accordance with the Product Liability Act), or other guarantees are not affected. Furthermore, the liability for violation of obligations that must be met to enable the contract to be executed correctly in general and that the customer may regularly rely on being met shall remain unaffected. The same shall apply to violations of obligations on behalf of our assistants.
If important contractual obligations are violated, then mail.de shall only be liable for foreseeable typical contractual damages, provided these were caused by simple negligence, unless the customer claims compensation for damages resulting from loss of life, physical injury, or damaged health.
The limitations in items 7.1 and 7.2 shall also apply in favour of the legal representatives and assistants of mail.de in case claims are enforced directly against them.
Any possible legally prescribed liability, regardless of fault, e.g. due to the Product Liability Act, shall remain unaffected by this.
Unless otherwise agreed explicitly, contracts can be cancelled by either party with a period of four weeks notice from the end of the month. If a minimum contract term has been agreed with the customer, then the contract shall extend by the minimum term, however only for a maximum of one year, in case it is not cancelled with four weeks notice prior to the expiry of the minimum contract term.
The usage relationship may be terminated by the customer in writing or by using the web-based administration area. mail.de may terminate the usage relationship in writing or in text form.
mail.de shall be entitled to terminate without notice if:
Termination shall take place following a warning from mail.de unless mail.de cannot be expected to maintain the contract for an important reason.
If termination without notice is declared by mail.de, then mail.de shall be entitled to claim an amount equalling 75% of the total of all monthly fees that the customer would normally have had to pay if the contract had been terminated with the appropriate notice during the contract period. The right of the customer to prove less damage shall remain unaffected by this.
If the contract is terminated for an important reason, then mail.de shall be entitled to block the customer's e-mail in-box.
Furthermore, mail.de reserves the right to block access to offers that are free of charge if the customer has not used the services actively for a period longer than 180 consecutive days.
Once termination becomes valid (after the contractual relationship ends), all of the customer's data, all settings, and access data for the products that have been cancelled shall be deleted.
The law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods, shall apply to contracts concluded between mail.de and the customer.
If the customer is a merchant, a legal entity according to public law, or a separate estate according to public law, then the jurisdiction for all disputes resulting from contractual relationships between the customer and mail.de shall be the domicile of mail.de.
The remainder of this contract shall remain legally binding even in case individual items are found to be invalid. If available, legal provisions shall stand in place of the invalid items. If this represents an unacceptable hardship for either of the contractual parties, then the entire contract shall nevertheless be rendered invalid.